Terms of Service

3.1 Requirements

• Minimum age: 18 years
• Therapists: must provide valid professional authorization or, for trainees, proof of an active training relationship under supervision
• Truthful, complete and up-to-date information during registration and in the profile
• Use only of those titles, academic degrees and professional designations to which the person is actually and lawfully entitled

3.2 Account Security

You are responsible for keeping your login credentials confidential. Please inform us immediately if you suspect unauthorized access.

3.3 Verification (Therapists)

We reserve the right to verify the professional qualifications of therapists at any time and to request documentation. Profiles may be deactivated if qualifications are missing or unverified.

3.4 Titles & Professional Designations

Therapists warrant that all professional designations, academic degrees, titles and registrations stated in their profile (in particular "Psychotherapeut:in", "Klinische:r Psycholog:in", "Gesundheitspsycholog:in", "Mag.", "Dr.") are accurate, lawfully held by them and permissibly used in Austria. Persons still in psychotherapeutic training are obliged to clearly indicate this with the addition "in Ausbildung unter Supervision" (in training under supervision) and must not present themselves as already registered psychotherapists. Legally protected professional designations may only be used where the respective statutory requirements and registrations are met. Foreign or, in Austria, uncommon terms (e.g. "approbiert", "Heilpraktiker:in", "Kammer") must not be used in a misleading manner. Responsibility for the accuracy and admissibility of these statements lies solely with the therapist.

4.1 Permitted Use

The platform may only be used for its intended purpose: searching for or facilitating psychotherapeutic services.

4.2 Prohibited Actions & Content

• False, misleading or unsubstantiated information, in particular regarding qualifications, titles, methods or treatment outcomes
• Promises of cure or success, or guarantees of a treatment outcome
• Sensationalist, comparative or disparaging advertising, as well as the denigration of colleagues, professional groups or methods
• Publication of testimonials, thank-you letters or reviews of individual patients or clients (duty of confidentiality)
• Claims to cure illnesses, to replace medical treatment, or recommendations to discontinue medication prescribed by a physician
• Presenting methods as established medical treatment without the corresponding scientific evidence (misleading practice within the meaning of the UWG)
• Violation of third-party rights (e.g. copyright, trademark or personality rights in texts, images or quotations)
• Scraping, bots, or automated access
• Distribution of malware or harmful content
• Circumvention of security measures
• Harassment of other users

4.3 Content & Responsibility

Therapists are solely responsible for all content they post (in particular profile texts, title and qualification statements, images and links). They warrant that such content is truthful and lawful and, in particular, complies with the professional and advertising regulations applicable to them (including PThG 2024, Psychologengesetz 2013, UWG, and the relevant professional code). MatchYourTherapy does not create this content, does not adopt it as its own, and is not obliged to systematically review it for accuracy or lawfulness. Therapists retain the rights to their content but grant MatchYourTherapy a non-exclusive license, valid for the duration of publication, to use it in connection with operating and promoting the platform.

4.4 Indemnification

Users who post content (in particular therapists) and who are not acting as consumers shall indemnify MatchYourTherapy against all third-party claims asserted on the basis of content they post or a breach of these Terms for which they are responsible, including competition-law cease-and-desist requests (warning letters) from competitors, administrative proceedings, and reasonable costs of legal defense. This does not apply insofar as they are not responsible for the infringement.

4.5 Review, Reporting & Removal of Content

MatchYourTherapy is not obliged to actively monitor posted content, but is entitled to review content or profiles in the event of a concrete breach of these Terms, of professional or advertising law, or upon a corresponding notice, and to modify, hide, remove them or suspend the relevant account without prior notice. We will inform the affected person of such measures, stating the reasons, pursuant to Art. 17 of Regulation (EU) 2022/2065. Unlawful content or content violating these Terms can be reported at any time to info@matchyourtherapy.at; we will follow up on such notices and remove unlawful content without undue delay as soon as we become aware of it. Liability of MatchYourTherapy for third-party content exists only upon actual knowledge of the unlawfulness, pursuant to Art. 6 and 8 of Regulation (EU) 2022/2065 (Digital Services Act) and the supplementary provisions of the ECG.

5.1 Platform Visibility

Published profiles appear in search results and may be indexed by search engines.

5.2 Paid Advertising

The platform may promote published therapist profiles through paid online channels (e.g. Google Ads, social media) in a factual manner compliant with advertising guidelines. Advertising is conducted exclusively in accordance with the advertising guidelines for psychotherapists (BMSGPK). Such promotion is purely technical and reach-based; it does not involve any selection based on the content of statements or any adoption of individual statements.

5.3 Opt-out

Therapists can deactivate the visibility of their profile at any time via the dashboard setting "Publish profile". Unpublished profiles are neither displayed in search results nor advertised.

5.4 Content Responsibility

The platform assumes no liability for professional regulatory consequences arising from the publication or advertising of a profile. Therapists are solely responsible for compliance with their professional obligations (§ 48 PThG 2024).

6.1 Prices

All prices include statutory VAT. Current prices can be found on our pricing page.

6.2 Payment Processing

Payment processing is handled by our payment service provider Stripe. Stripe's terms of service also apply.

6.3 Billing Period

Subscriptions are billed monthly or annually in advance, depending on the selected plan.

6.4 Right of Withdrawal

Consumers have a 14-day right of withdrawal. By expressly consenting to the immediate start of the service, the right of withdrawal may expire.

7.1 Limitation of Liability

We are fully liable for intent and gross negligence. In cases of slight negligence, we are only liable for breach of essential contractual obligations, limited to the foreseeable damage typical for this type of contract.

7.2 No Liability for Therapists

We assume no liability for the quality, suitability, or execution of therapeutic services provided by matched therapists, nor for the accuracy of the profile, title and qualification information they provide. Responsibility for the therapy and for the accuracy of this information lies with the respective therapist.

7.3 Availability

We strive for high platform availability but cannot guarantee it. Maintenance work will be announced when possible.

8.1 Termination by User

Free accounts can be deleted at any time. Paid subscriptions can be cancelled at the end of the current billing period.

8.2 Termination by Us

We reserve the right to terminate accounts immediately for serious violations of these Terms. Paid accounts will receive a pro-rata refund.

8.3 Consequences of Termination

After termination, your data will be handled according to our privacy policy. Certain data must be retained for legal reasons.

10.1 Applicable Law

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, mandatory consumer protection regulations of their country of residence also apply.

10.2 Jurisdiction

The place of jurisdiction for all disputes is Linz, where legally permissible. Consumers may also sue at their place of residence.

10.3 Severability Clause

If individual provisions of these Terms are or become invalid, the validity of the remaining provisions remains unaffected.